Due to the results of the situation that is COVID-19 we realize that some clients are worried about being in a position to make their energy re payments. Our Utility customer support Division is supplying customer support and re payment choices to help energy customers navigate these challenging times.

We recently applied some noticeable modifications to be sure our clients’ utilities aren’t interrupted. Please review the changes that are implemented options for making re re payments, just how to contact our staff and alternatives for asking for solution remotely. The data contains solutions which can be available, but could additionally be useful moving forward.

We additionally included the telephone figures for a couple of regional support agencies if you need to discuss your bank account together with them.

IMPLEMENTED CHANGES:

To give you relief if you are maybe maybe not presently in a position to buy energy solutions, you will see a freeze that is temporary energy disconnects for non-payment of services until further notice.

Domestic Bill Payment Arrangements

Besides the freeze on energy disconnects, we ask that any consumer needing assistance spending their domestic bill to please call 512.393.8383 to demand re payment arrangements or re re re payment extensions.

Domestic Bill Late Costs

Belated costs for bills have already been suspended for the remaining of 2020, until December 31, 2020. A fee that is late waiver form is not any much much longer required.

In the event that you e mail us, we are able to help out with organizing repayment plans that offer a longer duration period for utility repayments to be manufactured. The Utility customer support Staff may be reached at 512-393-8383 to go over a feasible repayment arrangement or expansion if it is needed.

COVID-19 Reaction: Customer Re Payment and Services Alternatives

Remote Payment Options:

Energy Online Alternatives:

Re Payments

Techniques

E-mails:

Automated Mobile Line: 512 393-8333

eBOX – Pay straight from your own bank/credit union

By Mail: 636 E. Hopkins San Marcos, TX 78666

Walk-up provider:

HEB Company Centers:

cash advance payday loan Ohio
• 641 E. Hopkins
  • 11 a.m. – 5 p.m. Monday – Saturday
• 200 W. Hopkins
  • 10 a.m. – 7 p.m., Monday – Friday
  • 11 a.m. – 5 p.m., Saturday – Sunday

Additional Consumer Services offered to clients:

• Senior Penalty Exemptions (clients over 60 years old)
• Automated Recurring Re Re Payments (Credit/Debit Cards or Bank Account)
  • To join up, just click here.
  • To learn more, view here.
• Contact our staff by e-mail
  • Electronic Bill (Paperless Bill) or
  • E-mail request to Utility_Billing@sanmarcostx.gov
• Budget Billing: the program is a month-to-month set quantity centered on past bill history that is 12-month

Utility Assistance Agencies:

• Community Action, Inc of Central Texas 512.392.1161
• St. Vincent De Paul 512.353.7394
• Southside Community Center 512.392.6694
• Salvation Army 512.754.8541

Remain Vigilant about Potential Fraud

Some clients could be the target of phone or e-mail frauds, specially throughout the COVID-19 crisis. We urge one to stay aware and vigilant of the possibility for folks you are one to deliver them cash or present cards, or give them your private information.

Typical Sense Procedures to Avoiding Scams

Your San Marcos Utility Billing Center will never ever phone you asking for private information. In the event that you suspect the phone call is maybe not genuine, pay attention to the amount then terminate the phone call instantly.

We try not to phone clients after normal business hours or on weekends.

Our company is currently maybe perhaps maybe not disconnecting resources. In the event that you get a call demanding re re payment or telling you they are going to shut your services off, be sure to end the phone call instantly.